Question 1

How long does it take to set up a new Sky subscription in store?

Accepted Answer

It depends on what you need. Setting up a new Sky subscription in store usually takes around 15 to 30 minutes, and your Sky Retail adviser will guide you through each step.We'll take the time to understand what's important to you, answer your questions and help you find the right setup for your home. For the full experience, including a personalised product demo, we'd recommend allowing around an hour. We're here to make it easy.

Question 2

Can someone help me choose the best Sky package?

Accepted Answer

Absolutely. Our Sky Retail advisers will take the time to understand what matters most to you, whether that's sports, movies, streaming, broadband or keeping the whole family connected. Then we'll recommend the Sky package that fits your home and budget.

Question 3

Is Sky available where I live?

Accepted Answer

There's a good chance it is. Just pop into store and we'll quickly check what's available at your address. We'll talk you through your options and help you find the right Sky package.

Question 4

Can I watch Sky TV without broadband/wifi?

Accepted Answer

Some Sky TV services can be used without broadband, like Sky Q which uses a satellite dish. However, an internet connection unlocks all the good stuff, including streaming apps, catch-up TV and on-demand content. If you'd like to understand which Sky products are the best fit for your home, our Sky Retail advisers can help you explore your options.

Question 5

Does Sky TV need a satellite?

Accepted Answer

No. Both Sky Stream and Sky Glass work without a satellite dish. Sky Stream: Our TV streaming box plugs into your TV’s HDMI port and power supply. All you need is WiFi. Sky Glass: Our smart TV streams everything via your broadband connection. No dish or professional installation needed.

Question 6

What channels do I get with Sky TV?

Accepted Answer

There are two base packs to choose from: Sky Essential TV: Includes Sky Atlantic, Netflix Standard (with Ads), discovery+, and over 100 additional channels. Sky Ultimate TV: With Ultimate TV you get Sky TV, Netflix, Disney+, HBO Max & Hayu in one TV package. That’s over ​£20 a month worth of streaming apps. Enjoy 12 Sky original channels, over 30 premium channels and 90 free-to-air channels. It also includes everything in Essential TV.Already have an app subscription? We’ll link your accounts in a few simple steps and manage your subscriptions through Sky. Don’t worry, we’ll make sure you don’t pay twice. You can personalise your base pack and make it even more extraordinary with additional TV packs, like: - Sky Sports (all 9 channels) - Sky Cinema (includes Paramount+ at no extra cost) - Sky Kids - TNT Sports - Netflix Standard (watch on 2 devices at a time in full HD, no ads) - Netflix Premium (watch on 4 devices at a time in Ultra HD, no ads)

Question 7

Will Sky TV work with Virgin/BT broadband?

Accepted Answer

Yes. Sky Stream and Sky Glass can be used with a compatible broadband connection from a range of providers, including Virgin Media and BT. If you’re with another provider, you'll need to check your broadband speeds with them.Recommended minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.Pairing Sky Glass with Sky Broadband (such as Sky Full Fibre) ensures you have the robust speeds (minimum 25-30Mbps) required to stream in stunning 4K without buffering.

Question 8

Can I record TV on Sky TV?

Accepted Answer

With Sky Glass and Sky Stream you can save your favourites to a Playlist to watch later. Plus, you can pause live TV or rewind on a TV channel for up to 45 minutes—just press the Play or Pause button on your Sky remote.Whereas Sky Q allows you to record live TV and watch later.

Question 9

Can the Sky Glass TV be wall mounted?

Accepted Answer

Yes, Sky Glass can be wall mounted using the unique mounting bracket cleverly integrated into the TV and the Sky Glass Wall Mount. Always use a professional, reputable installer with experience in wall-mounting TVs.

Question 10

How to move home when I have Sky TV?

Accepted Answer

If you're moving home, Sky can help transfer your services to your new address. We need two weeks’ notice to make sure you get set up as soon as you move in. Home Move's are free if you've signed up to Sky VIP. Eligible customers can do this for free on the MySky app. Your Home Move will cost £50 if you don't have Sky VIP or have already had a Home Move in the last year.

Question 11

Is there a Sky TV remote app?

Accepted Answer

Yes. Sky offers mobile apps that allow customers to manage and control certain Sky products from a compatible smartphone or tablet.Sky Glass and Sky Stream customers can download Sky Remote to change channels, navigate menus, search, pause and play with your phone or tablet. Sky Remote is not compatible with Sky Q or Sky+ boxes. Sky Q customers can download the Sky Go app. It features a built-in virtual remote that lets you pause, play, rewind, and change channels straight from your mobile.Both apps are available to download from Apple store and Google Play.

Day of the Week	Hours
Wednesday 12th August	09:30 - 19:00
Thursday 13th August	09:30 - 19:00
Friday 14th August	09:30 - 19:00
Saturday 15th August	09:30 - 19:00
Sunday 16th August	11:00 - 17:00
Monday 17th August	09:30 - 19:00
Tuesday 18th August	09:30 - 19:00

Sky - Liverpool One Shopping Centre, Liverpool

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Frequently Asked Questions